We know you could have gone anywhere to shop so we appreciate you taking the time to shop with us. We provided a list of Frequently Asked Questions in hopes that it will answer any questions that you may have. If your questions aren’t answered please never hesitate to contact us.

How do I contact CharleyMadelyn?

You can reach out to us at hello@charleymadelyn.com.

How can I track my item(s)?

Once you place an order with us and that order is shipped, you will receive an email with a tracking number. Please note that you may receive more than one tracking number depending on how many items you purchased on our website.

How long does shipping take?

We know you could have gone anywhere to shop so we appreciate you taking the time to shop with us. We are working hard to process you order as soon as possible and will usually ship within 24 hours, however processing may take up to 3 business days. We ship First Class & Priority mail through the USPS.

Can I change my address after receiving confirmation of shipping?

Under our terms & conditions, once an order has been sent out from our location any changes to the order cannot be made and is the sole responsibility of the buyer.

What is your return policy?

You can find our Return/Exchange Policy here.

How do I what my size is? 

We truly understand that sizing can be hard to gauge while online shopping, so we are working to make sure that your shopping experience at CharleyMadelyn is not only pleasurable but also as accurate as possible. Fits and styles can vary based on the brand so for more specific sizing information please reference the specific fit listed in the product information or contact us at hello@charleymadelyn.com.